AceRDP | Terms of Service

T.O.S

Terms of Service

These General Terms & Conditions of Sale (the "Terms") govern the sale of virtual private server (VPS) hosting services (the "Services") by AceRDP ("Seller") to the customer ("Customer").
These Terms apply to all offers, orders, and agreements for the sale of Services by Seller.
Any variation to these Terms must be agreed in writing by Seller.

AceRDP offers KVM-virtualized remote desktop plans running on Windows and Linux operating systems. Each plan includes dedicated resources like RAM, CPU, and disk space, and fair use of bandwidth, as detailed on the website.
Our RDP services provide encrypted systems and are offered for durations ranging from 1 month to 1 year, depending on the user's choice at the time of purchase.

The price of each RDP plan is stated in euros and depends on the selected service plan.
AceRDP accepts payment via cryptocurrency and credit card. Payment must be made in full prior to deployment of services.

Refunds are not issued back to the original payment method. However, refunds may be granted in the form of credits to your AceRDP account balance, which can be used for future purchases. Ensure you carefully review your chosen plan before making a purchase.

Users are responsible for ensuring that their activities comply with all applicable laws and regulations.
Users must maintain the confidentiality of their login credentials and promptly report any suspected unauthorized access.
Users agree not to engage in activities that could harm the integrity or reputation of AceRDP’s services.

AceRDP reserves the right to suspend any account or service if there is any violation of the Terms of Service. This includes, but is not limited to, the following prohibited activities:

Cracking without Proxy (damages the server’s IP reputation).
Distributed Denial-of-Service (DDoS) Attacks (disrupts server functionality and impacts other users).
Mining (causes sustained 100% CPU usage, affecting server performance).
Running Botnets (poses security risks and violates network policies).
Sending Spam Emails (harms the server's IP reputation).
Port Scanning (including network probing, vulnerability scanning, or reconnaissance of systems without explicit authorization).

First Infringement: The server will be suspended, and the user will receive an email notification. The user must open a support ticket to address the issue and regain access to the server.
Second Infringement: The server will be suspended again. Users will have 3 days to open a ticket to request temporary access to retrieve their data. If no ticket is opened within this time, the server will be permanently deleted.
Activities that do not harm the server's IP reputation or cause sustained 100% CPU usage are allowed.
We encourage users to adhere strictly to the Terms of Service to maintain uninterrupted access and ensure fair usage for all customers.

AceRDP may collect personal information such as name, address, email, and purchase history. This data is stored securely and is only required for managing your account. Providing this data is not mandatory to use our services.

We offer a 99.5% uptime guarantee for our RDP services. In case of downtime, users will be compensated by adding additional time to their RDP plan equivalent to the downtime, but only if the downtime is noticeable (e.g., 1 day of downtime = 1 day added).

These Terms of Service may be updated at any time, and it is the customer's responsibility to periodically check the website for any changes. Continued use of the service after any modifications indicate acceptance of the revised terms.

For any support queries, users can contact us via our ticket system or by emailing [email protected]. For abuse-related issues, please contact [email protected].